Social Tenant Access to Information Requirements (STAIRs)

What is STAIRs?

STAIRs (Social Tenant Access to Information Requirements) is a new UK Government regulation designed to ensure that all social housing tenants can easily access important information about their homes, services, and landlords.

The regulation comes into full effect on 1 April 2026, but we’ve already made the key information available so you can explore it now.

STAIRs Publication Scheme

Most of the information required under STAIRs is already published across our website. To make things simpler, we’ve brought everything together in one place, with clear links to the relevant pages and guidance on where to find each item on the Prima Group website.

    • Senior staff names and roles: you can find the details of our Executive Management Team here.

    • Our governance arrangements: are outlined on our Board Members page.

    • Our decision making processes and policies: can be found on our Policies page.

    • Our complaints page outlines how we prioritise complaints.

    • Information on tenants consultations: can be found here.

    • Tenant meeting minutes & agendas: link acak to cvb

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  • We publish details about our spending, grants and use of service charge income in our financial statements. These can be found in the Our Performance section of our website, and are updated annually.

    If you live in one of our homes where you receive a service to any part of your building, for example, hallway cleaning, or communal garden maintenance, you will need to pay service charges. These are small charges that are charged on top of your rent that cover the costs of providing any services you receive. You can learn more here.

  • Our Corporate Plan for 2025-2030 can be found here, which outlines the below:

    • Maintenance work: further information can be found here.

    • Progress towards net zero: further information can be found in our ESG report.

    • Stock transfers: further information can be found here.

  • We publish yearly reports on our performance which can be found in Our Performance page, which includes the below:

    • Inspection outcomes and ratings: the Housing Ombudsman publish decisions on any cases investigated on their website. Our Regulator of Social Housing review can be found on their website.

    • Performance reviews and evaluation reports:

    • Tenant Satisfaction Measures (TSMs): for 24/25 can be found here.

    • Media resources: information can be found in our News section.

    • Information request data and responses: can be found in our Subject Access to Information Policy here.

    • Health and safety performance and assessments: ?

    • Number of evictions: link back to CVB

  • Description of services: the Tenant Handbook? page covers our core services.

    Advice and guidance for tenants: is outlines in our Support Hub.

  • Information held in registers required by law: you can find information on these in our Customer Services Standards and Consumer Standards.

    Other lists and registers relating to the management of social housing: you can find out how to apply for a Prima Group home on our Find a Home page. Alternatively, users can search by postcode using Apply for council housing - GOV.UK.

  • Policies relating to the management of social housing: can be found here.

Information requests

The second part of the STAIRs framework requires all social housing providers to have clear, accessible processes in place for responding to tenant information requests by April 2027.

If you would like to request information under the STAIRs scheme, you can submit your request here.