Our Performance 22/23
In this section, you can find out more about how we work, how we are performing, as well as other key information.
We hope you enjoy finding out more about our ambitions and plans.
Income Secured for Customers
Our Income Team have been providing more benefits advice and support to customers than ever before. Customers that would have been referred to RAISE or Wirral Development Trust (WDT) to provide support in previous years have been helped by our Income Officers who’ve done a great job at maximising income and putting an amazing £90k extra money in our customers’ pockets.
164
Number of new kitchens fitted
88%
Customers satisfied with most recent repair
529
Tenancy support referrals managed by Prima
97%
Stage one complaints dealt with on time
All figures for 22/23 only
How We Spend Each £
In 2021/22 we had an income of £14.2m from rent and service charges. We spent £11.6m on managing/maintaining properties and repaying debts. Our surplus for the year was £2.6m.
Hover over the pie chart to see the breakdown.
Newsletters
Each year, we send out two newsletters to our customers, one in the summer and one in the winter. These newsletters keep you informed on the work we do throughout the year and offer you the opportunity to get involved.
Annual Reports
In our Annual Reports, we provide you with a brief overview of how we have been performing over the past year. We look at our repairs, customer service and housing statistics as well as provide you with details on how we spend our money.
Corporate Plan
Our Corporate Plan provides you with a brief introduction to the organisation and sets out our long-term objectives and goals, including our visions, values and priorities.
Financial Statements
It’s been a busy year for Prima, transforming ways of working across the business and a focus on strengthening our partnership working. Since Prima Group was formed on 1 April 2017, we have made good progress in bringing the Group together and delivering on the promises made in our business case to the Regulator of Social Housing.
Gender Pay Gap
Prima Group is committed to supporting and promoting equality, diversity and inclusion. We care about our people and creating an environment where colleagues can realise their potential - regardless of their gender or any other characteristic.
Governance Standard
Every year, a thorough self-assessment of how we meet the Regulatory Standards for Social Housing is carried out, and the findings are reported to the Board for assurance purposes. Our self-assessment found that we comply with the expectations of the Regulatory Standards, both economic and consumer standards.
Our regulators expect Prima Group to choose a governance standard and check how we meet compliance with it regularly.
Prima has adopted the 2020 NHF Code of Governance. We assess our compliance against the Code on an annual basis, and our current assessment is that we fully comply (June 2023).
Our self-assessment found that we comply with the expectations of the Regulatory Standards and we were pleased to be able to say that the latest RSH (Regulator of Social Housing) assessment of us showed that we met the standards expected, as we maintained the highest standard for our Governance viability – achieving a G1 and V2 rating.
The Board has reviewed the Group’s compliance with the Governance and Financial Viability Standard, economic and consumer standards, and the 2020 NHF Code of Governance for the year ended 2022/23 and can confirm that it complied with the requirements of both the regulatory standards and the 2020 NHF Code of Governance.
Have your say.
Let us know your thoughts on our performance or if there are any other statistics you would like to see on this page.