Social Tenant Access to Information Requirements (STAIRs)
What is STAIRs?
STAIRs (Social Tenant Access to Information Requirements) is a new UK Government regulation designed to ensure that all social housing tenants can easily access important information about their homes, services, and landlords.
The regulation comes into full effect on 1 October 2026, but we’ve already made the key information available so you can explore it now.
STAIRs Publication Scheme
Most of the information required under STAIRs is already published across our website. To make things simpler, we’ve brought everything together in one place, with clear links to the relevant pages and guidance on where to find each item on the Prima Group website.
Governance and Decision Making
Senior staff names and roles: you can find the details of our Executive Management Team here.
Our governance arrangements: are outlined on our Board Members page.
Our decision making processes and policies: can be found on our Policies page.
Our complaints page outlines how we prioritise complaints.
Information on tenants consultations: can be found here.
Tenant meeting minutes & agendas: can be found here.
Spending
We publish details about our spending, grants and use of service charge income in our financial statements. These can be found in the Our Performance section of our website, and are updated annually.
If you live in one of our homes where you receive a service to any part of your building, for example, hallway cleaning, or communal garden maintenance, you will need to pay service charges. These are small charges that are charged on top of your rent that cover the costs of providing any services you receive. You can learn more here.
Housing Stock Management
Our Corporate Plan for 2025-2030 can be found here, which outlines the below:
Maintenance work: further information can be found here.
Progress towards net zero: further information can be found in our ESG report.
Stock transfers: further information can be found here.
Performance
We publish yearly reports on our performance which can be found in Our Performance page, which includes the below:
Inspection outcomes and ratings: the Housing Ombudsman publish decisions on any cases investigated on their website. Our Regulator of Social Housing review can be found on their website.
Performance reviews and evaluation reports:
Tenant Satisfaction Measures (TSMs): for 24/25 can be found here.
Media resources: information can be found in our News section.
Information request data and responses: can be found in our Subject Access to Information Policy here.
Health and safety performance and assessments: can be found in our Customer Voice Board reports here.
Number of evictions: can be found in our Customer Voice Board reports here.
Performance information on delivery of the Consumer Standards can be found in our Customer Voice Board reports: here.
Housing Services
Description of services: the Your Home section provides information about our core services. You can also find this information in our Tenant Handbook: here.
Advice and guidance for tenants: is outlined in our Support Hub.
Lists and Registers
Information held in registers required by law: you can find information on these in our Customer Services Standards and Consumer Standards.
Other lists and registers relating to the management of social housing: you can find out how to apply for a Prima Group home on our Find a Home page. Alternatively, users can search by postcode using Apply for council housing - GOV.UK.
Below is Prima’s lists and registers:
Record of Processing Activities (ROPA)
Prima Retention Schedule
Training/Learning Agreement List
Data Sharing Agreements
Equality Impact Assessments
Contract Register
Risk Assessment Acceptance Register
Seal Register
H&S Policy Acceptance Tracker
Incident Reporting
CCTV
Data Protection Impact Assessments
Insurance Policy Schedules and Certificates
Social Housing Management
Policies relating to the management of social housing: can be found here.
Information requests
The second part of the STAIRs framework requires all social housing providers to have clear, accessible processes in place for responding to tenant information requests by April 2027.