If you find that your home is no longer suitable for your needs you may consider applying to transfer to a different one of our properties and we will consider your request based on your housing need. We normally give priority to people who need to move because their home has become too small or too large for their needs, or because of ill health. We will also consider cases where tenants are struggling to cope in their current home.

If you wish to apply for a transfer, please contact your Housing Officer and they will be able to help you with your request.

You can apply for a transfer if you have kept your home in a good state of repair and decoration, your rent account is up to date, your tenancy has been well managed and your home is no longer suitable for your needs. Once we have received your application for a transfer, we will let you know whether we can accept you on the transfer list. As we have a small number of properties available each year, acceptance onto this list does not guarantee a transfer. Your Housing Officer will be able to give you information on other moving options that you can consider.


Most of our tenants have the right to exchange with another Prima Group customer, housing association or local authority tenant. It is important to get our permission before any exchange takes place.

Before an exchange is allowed you would need to make sure:

  • Your rent is paid up to date

  • There is no court action against you for possession of the property

  • Properties are the right size for the new tenants, not overcrowded or under-occupied

We give our tenants free access to House Exchange, the UK’s biggest not-for-profit home swap scheme for social housing tenants. All you need to do is visit their website at and register your details. You can search either locally, regionally or nationally for your ideal home. If you don’t have access to the internet, please contact us on 0151 227 1001 for more information.

Ending your tenancy

If you want to end your tenancy, there are a few things you need to do before you leave. You normally need to give us 28 days written notice. Please contact us on 0151 227 1001 or send us an email on to let us know you want to move and we’ll let you know what to do next. One of our team will arrange to visit you to inspect your home and discuss any tenancy matters.

Keys for your home can be handed in to any of our offices by 12:00 noon on the final Monday of your notice period. If you don’t hand them in, you may be charged a further weeks rent.

Your home should be left in a clean and tidy state, with no damage and no belongings left behind. If there is any damage or you have made alterations without our permission then we will charge you the cost of repair or making good.