You can pay your rent quickly and easily using any of our payment options. Paying online through PayPoint means you can make a payment 24 hours a day and from wherever you are. Please remember that your rent should always be paid a week in advance if you pay weekly or a month in advance if you pay monthly.

How to Pay

Phone (Card Payments & Re-Occurring Card Payments)

You can do this 24 hours a day through the automated payment line on 0333 355 9000. You will need your Payment Rent Number (PRN) and your credit or debit card as well. You can also call Prima Group directly and speak to a member of our team to make a payment during our opening hours.

Online Payment

The Prima Payment Portal is a dedicated payment site that features Open Banking (‘Pay by Bank’). This is a secure, modern alternative to using a debit card.

You can access the Payment Portal here: https://primagrouppayments.paypoint.com/Home

Prima Group App

Our payment app will soon be available for Apple and Android devices. Look out for further communications regarding its release. You’ll be able to use it to :

· Make secure payments via card payments, Bank Transfer or Open Banking.

· Access a digital version of your barcode to use in shops.

Direct Debit

Set up a Direct Debit to make sure your payments are always on time. It’s flexible, and you can change or cancel it at any time.

· Online: You can set up a new direct debit here: www.primagroup.org/pay-your-rent

· By phone: Call us on 0333 355 9000, and we’ll guide you through it. Please have your bank account details ready when you call.

PayPoint

You can take your Payment Rent Number (PRN) or Barcode to any shop displaying the PayPoint Logo and pay via cash or card. Find your nearest location here.

Struggling to Pay Your Rent?

If you are having difficulty paying your rent, it is important to contact us as soon as possible to discuss your options and see how we can help you. Our Income Team do much more than collect rent. They are available to support you and look for ways to maximise your income - checking that you are claiming what you may be entitled to or where there is other help you can access.

For specialist money advice and help, our tenants can access local organisations free of charge, such as Raise Advice.

You can also get free advice from Debt Counsellors at your local Citizens Advice Bureau or contact The National Debt Line for free advice and information at 0808 808 4000, or visit their website www.nationaldebtline.org.