You Said, We Did

Your insights play a crucial role in shaping the way we operate and serve our communities.

In this section, we're excited to showcase the actions we've taken in response to your suggestions and concerns.

  • You Said

    Members of our Customer Voice Board looked at the functionality of complaint reporting through the customer app. You said that certain choices available were unclear in their purpose for our customers.

    We Did

    We have made changes based on your feedback to make it clearer for our customers.

    You Said

    Our involved customers were asked for their input in designing a new section of our website,

    We Did

    We listened to and implemented their suggestions with this new section added to the Get Involved Consultation page to increase transparency and communication with our customers.

  • You Said

    Feedback from our tenants suggested that our customer portal could be improved.

    We Did

    We made improvements and invited our tenants to take part in testing a new customer portal. Your feedback confirmed that this is now an improvement to the original service.

  • You Said

    Tenant feedback indicated that they were not clear on the purpose of scrutiny.

    We Did

    We have reviewed the scrutiny function, terms of reference, Get Involved website page and relaunched the customer involvement opportunity with a clearer purpose and enhanced training program.