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Repairs

How Can We Help?

You can let us know if you need us to carry out repairs in your home in a number of ways – the easiest and quickest way will be through the Prima App which will be launched soon. You can also use the form below to get in touch with us.

Alternatively, you can call us on 0151 227 1001 lines are open Monday to Friday from 9am to 5pm.

Emergency Repairs

If something happens in your home which is an immediate hazard or a danger then call us straight away on 0151 227 1001, emergency repairs can still be reported using this number outside of our normal opening hours.

Examples of emergency repairs would be a burst or leak, total loss of all electrical power or total loss of heating during the winter period. If you have a burst or leak, turn off your water supply using the stop tap. For electrical faults in emergencies, turn off the power at the meter or fuse box.

If you smell gas, contact National Grid on 0880 111999 immediately. Turn off the gas, open your windows and ventilate the property. Do not turn on or off any light switches or power supply.

As well as providing a repairs service for emergency and routine repairs, we also carry out improvement work to homes. We have an annual plan in place showing where we are improving homes by replacing major elements in your home once they have come to the end of their life. You can find the detail of which homes are on the latest programme here.

Types of Repairs

When you report a repair we will let you know when the work should be completed by, different types of repairs have different timescales that our contractors work to. Routine repairs, those which don’t cause serious discomfort and will not cause long term damage to your home, will be carried out within 15 days.

Sometimes it makes sense to package similar repairs or those in the same area together at the same time, as they may need special equipment such as scaffolding to complete them. An example of packaged repairs would be clearing gutters, we aim to complete these types of repairs within 90 days.

As well as repairing homes, we also have a programme where we replace major elements within your home when they get to the end of their useful life. An example of this type of work would be replacing old kitchen units or bathroom fittings, we plan these in advance and have a yearly programme of planned and cyclical work we carry out - you can find out if your home is due to have planned improvement work carried out here.

Improving Your Home

If you want to make your own improvements to your home, you will need to ask us for permission. In most cases we can make a quick decision, but we sometimes need to visit your home and assess the work you have planned. Please tell us about what changes you have planned using the form below.


Please use this form to get in touch with us regarding any issues you may have with repairs.

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