Work For Us
Our team of over 90 employees, working alongside our partners, provide excellent services to our customers, delivering on our key aim of ‘putting customers and communities first’.
We see our people as our key asset. Driven by our values to be an employer of choice, we offer a modern workplace and a wide range of employee benefits. We take pride in our people. Our employees rate us highly, and we get great feedback on what it’s like working here. We strive to be an equal-opportunity employer that values diversity and dignity at work. Whoever you are, you will be valued and respected. At Prima Group, growth is a key part of what we do. From apprenticeships to senior roles, hear from our team members on how they’ve developed professionally and personally within a supportive and inclusive environment: Growth & Development at Prima Group.
We recently signed up for the Caring Business Charter. The Charter aims to improve visibility and access for care-experienced young people to employment, training, apprenticeship, work experience and mentoring opportunities. Prima Group is also signed up to the Disability Confident Scheme and as such, we are committed to guaranteeing job interviews where candidates are suitable and qualified for a vacancy. Please specify if you wish to be considered for an interview under these schemes.
If you wish to apply for a current vacancy in another format, contact us at careers@primagroup.org.
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Systems and Innovation Manager
We’re recruiting a Systems and Innovation Manager to lead the development, optimisation and innovation of Prima’s business systems. This is a key role driving efficiency, improving user experience and ensuring our digital platforms are fit for the future.
You’ll oversee our core applications, guide the Innovation Team, and work across the organisation to deliver high‑quality solutions that support customers, colleagues and wider business goals.
What you’ll be doing:
Leading the implementation, development and ongoing enhancement of our business systems
Driving innovation and best‑practice approaches, testing and embedding new ideas
Managing third‑party system integrations, supplier relationships and software contracts
Designing workflows automations and process re-engineering
Overseeing systems‑related projects from concept to delivery system documentation and user training
Acting as the highest point of escalation for complex system issues
Leading, mentoring and developing the Innovation Team
Technical environment you’ll work with:
This role works hands‑on with a modern technical stack and a broad mix of integration and analytics tools, including:
Microsoft Power Platform – Power Apps, Power Automate, Logic Apps
Azure Data Flow and cloud‑based automation
SSMS, SQL, data warehousing and reporting
System testing and validation
API integrations using multiple authentication models
Automation tools and system‑to‑system workflow design
Third‑party system integrations across the organisation
Problem‑solving, root‑cause analysis and complex troubleshooting
Business analysis and translating requirements into practical solutions
It would be beneficial if you also had knowledge of:
Housing Management Systems
Case management processes
Repairs and asset management systems and workflows
We’re looking for someone with:
Strong background in business systems and system implementations
Technical expertise across SQL, SSIS, APIs, cloud technologies and workflow automation
Excellent communication skills with the ability to translate technical detail into business language
Proven project management experience
A proactive, analytical and improvement‑focused mindset
Experience managing ICT or ICT Applications teams is not essential, and support will be provided if this is your first step into a management role
Make an impact with us
This is a fantastic opportunity to shape Prima Group’s digital future, lead a talented team, and deliver real innovation across the organisation.
Apply today and help us deliver smarter systems, better experiences and a more efficient way of working.
Board Member
Prima have an exciting opportunity to become a Board Member. Over the last few years there have been significant changes in the social housing sector, with new regulations and standards to meet, economic challenges, as well as rising customer expectations. The Boards role is to support the executive team to steer through these challenges, to set the strategic objectives, ensure the organisation delivers on its plans and remains a strong and well run business.
What Our Colleagues Say
The graphic above is our Net Promoter Score (NPS). An NPS is a measure used to gauge staff loyalty, satisfaction, and enthusiasm within a company that's calculated by asking them one question: “On a scale from 0 to 10, how likely are you to recommend this company to a friend or colleague?
We're proud to share that our Employee Net Promoter Score for 2025 (eNPS) is 55, keeping us in the ‘Great’ range for 5 years running and is a strong reflection of the trust, engagement, and satisfaction our team feels working here. It's a testament to the culture we've built together.
Benefits & Rewards Package
Putting customers and communities first is our mission and sums up our ambitions. Our people work hard to achieve our ambitions every day. With this in mind, we want to offer great all-round benefits and a rewards package, so Prima Group always feels like a great place to be.
We offer a positive, flexible, inclusive and supportive working environment. From when you first join us - and as your career develops with us - there is plenty that we have in place to make sure our people feel valued and rewarded as we build our package around Prima Group being a:
Great Place to Start – setting you up to succeed
Great Place to Work – valued reward and recognition package
Great Place to Belong – inclusive and positive culture
Great Place to Grow – fulfilling your potential
As a housing association, our social purpose and impact are significant. We are committed to bringing benefits to our neighbourhoods and communities where possible. We want to act responsibly in all we do, reducing any negative impact our work may cause on people, places or the planet.
Prima Group is led by its values and culture. We want to attract and keep people who:
Want to make a positive difference
Who can work together as One Team
Who are always thinking collaboratively
Always consider colleagues and the needs of the whole business
The 4 Ps
The 4 Ps underpin our values and the way our people approach their roles, customers and colleagues, and are central to our culture.
Health & Wellbeing
Employee Wellness Hub – A central place for colleague support.
Employee Assistance Programme - A confidential helpline for practical and emotional support in your personal or work life.
Enjoy Benefits Scheme – offering savings, vouchers and cashback for holidays, gadgets, eating out and more:
Gym membership discounts
Cycle to Work Scheme
Technology Salary Sacrifice Scheme
Health Care Cash Plan - helping with dental and optician costs
Online GP Service
Retail Perks and Discounts
Mental Health First Aiders
Free Flu jabs
Happiness Index Survey
20% discount on personal phone contract or sim from EE
Working Flexibly
Agile working to support work-life balance with flexible working hours
A modern and welcoming office space to work from
A full IT kit to support remote working
Monday - Friday working (your daily hours) between 7am - 7pm in line with the needs of your team and customers
24 days paid annual leave rising to 27 with a length of service reward, plus four additional concessionary days over the Christmas period
Birthday leave/your birthday off
Paid bank holidays off
Five days full pay dependants leave per year
Free office parking
Buy additional annual leave
Career Break Procedure
Career Development
Career Development
Training Matrix to identify training and development needs aligned to your role
Shadowing opportunities
Training & Development Policy for formal training qualifications
Financial Wellbeing
Social Housing Pension Scheme
Annual Reward & Recognition Scheme – bonus paid to all staff on achieving business-wide objectives that make us more efficient and effective
Employee Loan policy
Paid professional fees – this could be for membership in a professional body or towards accreditation
Mersey Travel Corporate scheme – helping you spread the costs of your travel
Long service awards for 10, 20, and 25 years
Enhanced sick pay
Family Friendly - enhanced maternity, paternity and adoption pay
Car allowance – if your role requires you to regularly travel, you’ll get a car allowance
Colleague Engagement
Prima Buzz - Our regular town hall meetings provide opportunities to hear back and ask questions of the leadership team so you know where we are going and what our priorities are.
Colleague Conference - Organised for colleagues by colleagues picking up Prima and colleague priorities.
Social Events - We’re a fun bunch, and there are regular opportunities to socialise with colleagues and get involved.
Colleague Surveys - We run regular surveys asking for input from colleagues and suggestions on policies, plans and how we work.