Customer Service Standards
Our Customer Service Standards.
At Prima Group we pride ourselves on maintaining a strong and positive relationship with our tenants, which is possible by our colleagues upholding high customer service standards.
We aim to respond to customer contacts promptly and set targets for call answering. We will try to resolve your query at the first point of contact or provide you with details of who can help.
Our employees will be polite, professional, treat customers with respect and will listen to your enquiry following our Customer First approach.
Here we set out what you can expect when using our key services. We are committed to equality; all our services are available to everyone who needs to access them, and we will tailor services where needed.
We offer a range of ways to contact Prima. Although we always aim to reply as quickly as possible, the timescales shown below are the maximum length of time it may take to reply.
Applying for Housing
Moving In
Anti-Social Behaviour
Customer Finance and Rents
Customer Involvement
Repairs, Maintenance & Gas Safety
Tenancy & Neighbourhood Management
Shared Ownership & Leaseholders
Right to Buy & Right to Acquire
Our Customer Service Standards have been developed following feedback from customers on our services.
If you feel that we have not met these standards, please let us know so we can make it right.
We listen to and value your feedback.