Adaptations and Planned Improvements

Info for Tenants

Aids and adaptations

Sometimes, to improve your safety, health and wellbeing, your home may need to be adapted or have extra aids fitted to make your life easier. You'll find details of how to go about this below:

  • We want our tenants to live independently and safely in their homes for as long as possible. If you or someone in your home has an illness or a disability, you might find it more difficult to manage safely and could benefit from extra help or adaptations.

    Some adaptations can be requested without an assessment by an Occupational Therapist (OT) and are called minor adaptations. Examples of these are:

    • Key safes

    • Grab rails

    • Shower seats

    • Bannister rails

    • Lever taps

    • Security lights

    To request these call us on 0333 355 9000 and the team will assess your needs and see where we can help.

  • For major adaptations, you will need to be assessed by a local authority Occupational Therapist.

    These adaptations are for people who have difficulty accessing bathing facilities, managing stairs, or accessing other areas in their home, for example, kitchens, or front / rear doors with steps. Examples of major adaptations are:

    • Wet rooms

    • Stair lifts

    • Door widening

    • Ramps

    • Ceiling track hoists

    • Through floor lifts

    • Extensions

    For an occupational therapy assessment you will need to contact you local authority via the information provided below:

    Telephone assessments will usually be completed first to determine if you require an at home assessment.

    Following this, should any major adaptations to your property be requested, your assigned occupational therapist will send a Major Adaptation referral the Prima team for consideration.

Planned Improvements

We plan improvement works to homes when major fixtures and fittings come towards the end of their life expectancy - for example when kitchen units need replacing or heating systems become less reliable. We plan our improvement programmes well in advance and publish on our website all the works we expect to carry out in the coming year. Planning improvement works in this way ensures that homes meet the Government’s Decent Homes Standard - details on this can be found here.

If your home is included in a planned improvement programme, we will let you know what works are planned, and we will directly contact all customers affected with information on the improvements to take place. This will be before any work starts, so you have time to prepare and we can find out if there are any special arrangements we have to put in place whilst working in your home.

We will visit you in your home before work starts to carry out a survey, check what is required and carry out any safety tests that may be necessary. We will contact you in advance to make arrangements to visit at a convenient time.

Where we are replacing kitchens and bathrooms, you will choose from a selection of colours and finishes available.

Just before the work starts and whilst it is taking place, a Customer Liaison Officer will be on hand to answer any queries you may have. You will receive a handy information leaflet before works start, guiding you through what will happen and what to expect during the work.

It may sometimes be necessary to temporarily interrupt water or electricity supplies to your home depending on the work being done. We will try to inform you in advance to minimise any disruption, and services will be reconnected afterwards.

Upcoming Planned Improvements

If your home is scheduled for improvement works in the coming year, we’ll send you a letter to let you know. This will outline the type of work planned and give you an estimated timeframe. As the start date approaches, you’ll receive more detailed information about how the work will be carried out so you can prepare in advance.

If you have any questions or queries, please feel free to get in touch.