34 years and Counting: Lynne’s Prima Career Story

Lynne has worked here at Prima for 34 years. Discover her journey and what she loves about her role at Prima.

 How did you get into being a Housing Officer?

I started as a Receptionist in December 1992 when Prima Housing was known as Pierhead Housing. I had never worked in housing before and didn't know what to expect. However, it soon became clear that it was something I was genuinely interested in. I enjoyed seeing how we could help people and make a positive difference to their lives, which inspired me to pursue a career as a Housing Officer.

 I successfully applied for an internal role as a Housing Assistant. In this position, I administered the housing waiting list and transfer list. At that time, we visited all applicants in their homes before they were accepted onto the waiting list, which gave me the opportunity to meet people within the community and better understand their needs.

 I also took every opportunity to support and learn from the Housing Officers in the team to gain as much experience as possible. I was thrilled when I was offered a Housing Officer role at Pierhead Housing. Although I did not have any formal housing qualifications at the time, I had built up valuable experience through my work and by closely supporting colleagues in the team.

What significant changes have you seen within the housing sector during your career?

The move from traditional council housing stock to housing associations has been one of the biggest changes. Housing associations have grown significantly over the years through stock transfers from local authorities.

Following events such as the Grenfell Tower tragedy and the introduction of Awaab's Law, there is much greater emphasis on ensuring tenants live in safe and well-maintained homes. The sector has changed significantly for the better in that respect.

What significant changes have you seen within Prima?

When I first started, there were very few computers. We had one system that produced rent arrears reports, but most tasks were completed manually. Letters were typed on typewriters, and files were stored in filing cabinets that took up a large part of the office.

Most tenants visited the office in person to pay their rent, either in cash or by cheque. The way we work has changed dramatically over the years, with technology making services more efficient and accessible for both staff and tenants.

What do you enjoy about being a Housing Officer?

I enjoy meeting people and having the opportunity to make a positive difference to their lives and local communities. Building relationships with tenants and gaining their trust is one of the most rewarding aspects of the role.

Prima gives us the opportunity to support tenants when they need it most and to help them sustain their tenancies so they can feel safe and secure in their homes.

No two days are ever the same, and I enjoy the variety that the role brings.

What do you enjoy about working for Prima?

I like Prima's culture and commitment to customers.

Prima has always had a friendly and supportive atmosphere. The best interests of our tenants are at the heart of everything we do, and I'm proud to be part of an organisation that genuinely cares about its communities.

What advice would you give to anyone thinking of becoming a Housing Officer at Prima?

It's a demanding job that requires problem-solving, resilience, and compassion. But it's also incredibly rewarding. Whether you're helping someone sustain their tenancy or handing someone the keys to their first home, there's a real sense of achievement in knowing you've made a difference to someone's life.

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