Rent Information
We understand rent increases can be a difficult time for people. So we have created the below guide for guidance. If you have any questions, please contact us on 0333 455 9000, or reach out here.
Can I get independent advice?
Yes! All our tenants can access Raise services – an independent charity dedicated to
offering free confidential advice and support on budgeting, benefits, and debt.
Visit their website here, or call them on 0151 459 1556.
Can Prima help me?
We can help with:
- Maximising your benefits and income
- Budgeting and managing money
- Dealing with debt
- Accessing support from specialist advice services
We have information on our Support Hub, or contact us here.
What if I pay Service Charges?
Service charges cover things that are not included in your rent, for example cleaning shared spaces gardening in communal areas maintenance of shared equipment or areas. Charges may go up or down, depending on the services provided and are reviewed at the same time as your rent.
You can learn more on our Service Charges page.
I am in receipt of Universal Credit; what should I do?
You will need to update your Universal Credit journal with your new rent amount after the date provided on page 1 of your Rent Letter. Here’s how to do it:
- Log in to your online UC account
- Go to your to-do list
- Select the task to “Report a change” in housing costs and enter the new rent amount
- Then select “Where you live and what it costs”. This will update with your new rent charge.
If you have any questions regarding the above, please call us on 0333 355 9000 or contact us here.