Permanent
Part-Time
£17,137 per annum
25 hours per week

We are Prima Group, an innovative not-for-profit housing organisation, based in Liverpool.

We own and manage 2800 homes across Merseyside and are keen to grow by providing more new homes over the coming years. Our team of over 80 employees, working alongside our partners, provides excellent services to our customers delivering on our key aim of ‘putting customers and communities first.’

We demonstrate agility and innovation in all business areas, which earned us our place in the top 10 of Housing Digital’s Top 30 Digital Housing Providers.

We see our people as our key asset. Driven by our values, we aim to be an employer of choice, offering a modern workplace, free parking, and a range of employee benefits.

Taking pride in our people, we want to attract the very best. Our employees rate us highly, and we get great feedback on what it’s like to work here.

Main Duties

To actively support and deliver against the association's corporate objectives.
To be aware of and assist the association in delivering value-for-money services.
Provide intensive housing management services to customers living in our older persons schemes in a person-centred manner.
Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing-related services.
Provide high-quality, generic advice on all neighbourhood management services and processes.
Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary.
Work with colleagues within the Voids Team to ensure all properties are let to minimise rent loss.
Effectively diagnose and log responsive repairs.
Effectively manage the building and associated communal services.
Effectively manage the communal environment in relation to health and safety guidance.
Provide cover across all schemes, when required, for daily calls and visits to the housebound during office closedowns.
Contribute to the operations team in a drive for continuous service improvement in Customer Services to ensure the association is a top quartile performer in all KPIs.
Contribute to effectively embedding a customer service culture.
Effectively monitor risk within the scheme and promptly escalate incidents to the appropriate lead officer.
Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer.

Requirements

Experience in a customer-facing role.
Experience working in an older person's independent living environment
Experience of lone working
Ability to identify the support needs of tenants; and to act accordingly in signposting to other agencies, including contacting emergency services if required.
Knowledge of the network of care services available through various agencies
Knowledge of welfare benefits
GCSE Grade C or equivalent qualification in Maths and English

Skills & Competencies

Organised
Analytical problem solving
Focused drive
Team focus
Customer Focus
Communication
Organisational Awareness
Strong commitment to customer service excellence
Demonstrates drive and resilience
A proactive approach to work
Self-starting and self-motivated
Performance-Focused
Focus on getting things done

Benefits

Healthcare scheme
Salary sacrifice scheme for qualifying staff
Pension scheme
Free parking on-site
We see our people being key to our success, and are members of the Investors in People (Silver Award)

So, if you share our vision and values, possess a can-do attitude, and want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you.

Prima Group is a member of the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all applicants with disabilities and those care-experienced young people who meet the minimum criteria for the vacancy. Please specify if you wish to apply under this scheme.

If you wish to apply for a current vacancy in another format, contact us at careers@primagroup.org.

Please click Apply Now if you want to apply.

Closing date for applications - Wednesday 8th May

Apply Now