In this edition, we are thrilled to present initiatives we’ve been working on that focus on making your homes warmer, more energy-efficient, and cost-effective - as well as sharing how we are supporting customers when they need us. We are committed to leading the way in decarbonisation efforts through the Social Housing Decarbonisation Fund (SHDF), ensuring that our properties are not only environmentally friendly, but also provide substantial savings for you, our valued residents.

This week, we are taking part in a national campaign to tackle anti-social behaviour (ASB) and keep people in our neighbourhoods safe.

ASB Awareness Week 2023 aims to encourage communities to take a stand against ASB and highlight the actions that can be taken by those experiencing it.

The Prima team will soon be moving into our new home at the Leasowe Community Hub, next to the shops on Twickenham Drive.

The Independent Better Social Housing Review Panel recently published their report and recommendations, having looked at the quality of social housing in England through many different lenses.

We are pleased to retain our G1/V2 ratings from the Regulator of Social Housing, following our recent In-Depth Assessment - meaning we are compliant in both governance and viability.

Prima Group staff are visiting all our customers as part of The Big Door Knock. This not only gives you a chance to hear from us about what support is on offer but more importantly, it gives us a chance to hear how you are getting on in your home and the area where you live.

We are celebrating National Apprenticeship Week and would like to thank our two apprentices, Ava and Harvey, for all their hard work so far.

We are looking to recruit a number of new Board Members. We are looking for people who bring a diversity of opinions, backgrounds, knowledge and lived experience, reflecting the areas in which we work.

Experts have warned that unscrupulous lenders could try to cash in on the festive period as households struggle to cope with rising food, fuel and energy bills.

Prima Group’s offices will be closed from 4 pm on Friday 23rd December until 8:30 am on Wednesday 4th January.

Take a look at our latest newsletter below. In this edition, we concentrate on the support on offer throughout the cost of living crisis, share the news on our new Income & Support Hub and let you know more about what we’ve been working on over the past six months.

Our latest Annual Report is available to view now. We cover everything in this report, from our repairs and maintenance statistics to the support we’ve offered customers during a difficult year.