Money Advice

Housing Benefits/Universal Credit

Many residents are able to claim Housing Benefit/Universal Credit to help to pay their rent. If you are on low income or in receipt of Job Seekers Allowance, Incapacity Benefit, Income Support, a pension or other welfare benefits you may be entitled to claim. The amount of the benefit depends on your income, size of your family and the amount of rent you pay.

Depending on whether you’re a resident of Prima PHA, Prima LCH or Prima Commercial, you may only be eligible for certain benefits or services. For welfare benefits advice, please see below or contact your Neighbourhood Officer.

If your income or family circumstances change, it is important that you notify the Housing Benefit Office immediately. Application forms are available from Prima Group or the Housing Benefit Office.

It is very important that you complete a Housing Benefit Renewal Form every year for your rebate to continue.

If you fail to do this, your Housing Benefit will be stopped and you will, subsequently, be responsible for arrears occurring on your rent account. The Housing Benefit Office pay benefit from the date the form is received by them, so do not delay the return of new forms you receive.

We would prefer your Housing Benefit to be paid direct to Prima Group, if you agree to this, your Housing Officer will be happy to arrange this for you.


RAISE are an independent charity that give free, confidential, high quality advice on welfare benefits, debt, and money guidance issues.

Their advice is given by home visits throughout Merseyside. They will visit anyone who is a tenant of Prima Group. RAISE will also represent clients at tribunal hearings.

Credit Unions

Credit unions are financial co-operatives owned and controlled by their members. They offer savings and great value loans plus they are local, ethical and know what their members want. Many credit unions now offer a range of services including a current account, benefits direct, ISAs and Child Trust Funds.

Each credit union has a “common bond” which determines who can join it and become a member. The common bond may be for people living or working in the same area, people working for the same employer or people who belong to the same association, such as a church or trade union.

Click here to find credit unions in your area.