0151 227 1001 info@primagroup.org

Sheltered Housing is self contained accommodation for the over 55s, specially designed to allow people to live independently whilst giving them peace of mind and security of a trained on-site scheme supervisor.

Each flat has its own kitchen and bathroom. It is usually let unfurnished. Central heating is supplied through a shared boiler system.

The scheme is monitored 24 hours a day, either by the on-site scheme supervisor or a community alarm service.

New residents to sheltered housing are expected to be able to live independently, although some residents may require additional support from other agencies like Social Services.

Sheltered Housing is not appropriate for people who need the type of care provided by a rest home/nursing home.

Sheltered Housing

Facilities at our Sheltered Housing

Our schemes benefit from:

  • 24 hour monitoring service
  • Full central heating
  • Lifts to all floors
  • Laundry facilities
  • Guest rooms (there is a small charge for this)
  • Communal lounge for social events

All of our sheltered schemes are provided with facilities which our tenants can share.

Communal Lounge

The communal lounge is available for all tenants to use for social and recreational events. It is mainly up to tenants to decide which kind of events and activities they wish to arrange, but the scheme supervisor is always available to help and advise.

The day to day management of the lounge is the responsibility of the Scheme Supervisor and tenants can reserve the lounge for specific events, provided this does not inconvenience others.

Guest Room

A room is provided in all sheltered schemes for relatives or friends to stay in for a short period. Relatives visiting a tenant who is ill have priority over the room. A small charge will be made. The room can be booked via the Scheme Manager, and bookings should be made as far in advance as possible. Tenants should ensure that the room is left in a clean condition when their guests leave.


A free laundry service is provided in all of our sheltered schemes. It may be necessary for a rota to operate due to the number of tenants using the facility. The laundry room is only for the use of the tenants.


Our sheltered schemes are pre-wired with telephone cables to each flat to ensure that the connection of a telephone causes the smallest amount of disturbance possible. The standard charge will still be payable by the telephone company. Friends and relatives should only attempt to contact tenants through the Scheme Manager’s phone in a real emergency.


Prima Group will ensure that the common areas are decorated regularly, but tenants are responsible for the decoration in their own home.


About Sheltered Housing

Your tenancy

In addition to our normal tenancy obligations, there are special arrangements made for the safety and well-being of residents. Residents are free to come and go as they please, however they should inform the Scheme Manager when an absence of longer than one day is intended.

The Alarm System

All sheltered housing flats are linked to an alarm system. Each system sends a signal to the Scheme Manager (or our Central Control Centre) which indicates the flat that has sounded the alarm. The alarm should only be used in a real emergency – not for everyday contact with the scheme supervisor. The alarm system is completely private, and cannot be used to overhear conversations in your flat.


Prima Group recommends that all residents have contents insurance for their personal belongings.

Access and Security

In sheltered housing, the flat entrance keys are linked to a master system. The Scheme Manager holds master keys for emergency use. Residents are not allowed to fit additional locks, bolts or chains to their front door, as this could hamper access in an emergency. However, no member of Prima Group staff would enter a resident’s flat without permission/ invitation, except in an emergency.

If a resident loses a key or wishes to have an extra key cut, the Group must grant permission first.

Our schemes also have additional security in the form of a door entry phone, enabling residents to identify visitors before they allow them to enter the scheme. Residents should also make sure that entrance doors are not left unlocked and that fire doors are only used in an emergency.

Personal Details

Residents in sheltered housing are required to inform the Scheme Manager of personal details which may be required in an emergency. These include the names and addresses of relatives and doctors and details of any special medical conditions, such as allergies to certain drugs, etc.

All information will be treated confidentially by staff at the scheme.