Compliments & Complaints

Prima Group aims to provide a high quality and value for money service to its customers. We welcome complaints as a means of correcting failures in performance and improving services and levels of satisfaction with our services. 

The Group will endeavour to resolve the service failure to the complainant’s satisfaction where appropriate. At all stages of the complaints process the Group will endeavour to deal with the matter as quickly as possible.

Please click the button below to make a complaint or leave a compliment. Our complaints policy can also be found below.