Tenant Scrutiny Committee
The Committee is part of our formal Governance structure and they work hard in partnership with our staff and Board Members. They continuously monitor and review our performance to ensure residents are getting the best service possible from us.
They have recently completed a detailed review of our complaints policy and procedure and we have established an action plan to address their recommendations to improve the service we provide. They have now agreed the subject of their second review which will look at our voids and lettings policies.