0151 227 1001 info@primagroup.org

IN AN EMERGENCY CALL 999

If you are in immediate danger always call 999 and ask for the police

You can also speak to your Housing Officer/Income Officer in confidence and we will assist you to get the help and support you need

If you are worried about someone discovering you have been visiting sites regarding Domestic Abuse, please take a few minutes to read the warning below and to take steps to increase your safety when visiting this website.

If you do not use a password to log on to your computer, someone else will be able to access your email and track your Internet usage. All of the above information may not completely hide your tracks, so the safest way to find information on the internet would be at a local library, a friend’s house, or at work.

Private browsing

All leading web browsers have a “private browsing” mode that, once enabled, stores nothing about your activity on your computer in that browsing window. This won’t stop online services from seeing what you get up to, but it won’t leave any traces of your activity on your computer (no history, web cache or anything else) and so it’s always a useful first step to take.

Internet Explorer: Go to Safety – Tools – “InPrivate Browsing”.

Firefox: Click the Menu button with three horizontal lines – “New Private Window”.

Chrome: Click the Menu button with three horizontal lines and select “New Incognito Window”.

Similar options can be found in Opera and Safari.

It is also best to double check that nothing has been stored by following the steps below.

Internet Explorer

Click on the Tools menu and select Internet Options. On the General page, under Temporary Internet Files, click on Delete Cookies and then OK. Click on Delete Files, put a tick in the box labelled Delete all offline content and click OK. Under History, click on Clear History and then OK. Now look at the top of the window and click on the Content tab, select AutoComplete and finally, Clear Forms.

Firefox

Click on Tools and then Options, and then click on Privacy. Click on the Clear button next to Cache and Saved Form Information.

Deleting your browsing history

Internet browsers also keep a record of all the web pages you visit. This is known as a ‘history’. To delete history for Internet Explorer and Firefox hold down the Ctrl key on the keyboard, then press the H key (Ctrl, Alt and H for Opera). Find any entries that say www.womensaid.org.uk, right-click and choose Delete.

Toolbars

Toolbars such as Google, AOL and Yahoo keep a record of the search words you have typed into the toolbar search box. In order to erase all the search words you have typed in, you will need to check the individual instructions for each type of toolbar. For example, for the Google toolbar, all you need to do is click on the Google icon, and choose “Clear Search History”.

What is Domestic Abuse?

Domestic abuse can include, but is not limited to, the following:

Below is a list of local and national helplines and support services available to you or anyone you know.

National Helplines
www.nationaldomesticviolencehelpline.org.uk 0808 2000 247 (24 hr Helpline)
www.womensaid.org.uk
www.refuge.org.uk
www.safelives.org.uk
The Samaritans
www.samaritans.org/
Call from any phone 116 123
jo@samaritans.org
National Centre for Domestic Violence
www.ncdv.org.uk/
0800 970 2070
National Sexual Violence Helpline
www.rasasc.org.uk/
0808 802 9999
Open 12:00 – 14:30 then 19:00 – 21:30 daily
Freedom Programme
www.freedomprogramme.co.uk
0808 2000 247
Young Minds (For young people and their parents)
www.youngminds.org.uk
www.childline.org.uk
Parents – 0808 802 5544
Children – 0800 1111
The National Society Prevention of Cruelty to Children
www.nspcc.org.uk
0808 800 5000
Galop – National LGBT Domestic Abuse Helpline
www.galop.org.uk
0300 999 5428
National Centre for Domestic violence
www.ncdv.org
0800 970 2070
Forced Marriage Unit
www.gov.uk/guidance/forced-marriage
020 7008 0151
Karma Nirvana – Forced Marriage/Honour Based Abuse
www.karmanirvana.org.uk
0800 5999 247
Victim Support
www.victimsupport.org.uk
0808 168 9111
Action on Elder Abuse
www.elderabuse.org.uk
0808 808 8141
Savera UK – Tackling Domestic Abuse in BME Communities
www.saverauk.co.uk
0800 107 0726
info@saverauk.co.uk
Helpline for Men
Men’s Advice
www.mensadviceline.org.uk
0808 8010327
Mankind
www.mankind.org.uk
01823 334244
Helpline for Perpetrators
Respect Phone Line
respectphoneline.org.uk
0808 802 4040 or
info@respectphoneline.org.uk
Liverpool Helplines
Liverpool City Council Domestic Violence Helpline 0800 731 1313 (24-hour service)
Rasa
www.rasamerseyside.org
0151 558 1801
Local Council Homeless Team 0151 233 3027 or 0800 731 6844
Liverpool IDVA Service
www.localsolutions.org.uk
0151 482 2496/2497/2499
idva@localsolutions.org.uk
South Liverpool Domestic Abuse Services
www.sl-domesticabuseservices.org.uk
0800 083 7114 (Freephone) 0151 494 2222 or 0151 494 1777
Merseyside Domestic Violence Services Ltd
mdvs.co.uk
07780948890 or 0151 709 8770
merseysidedvs@ymail.com
Centre 56 Woman and Children’s Aid Centre
www.centre56.org.uk
0151 727 1355
centre.56@btconnect.com
LDAS (Liverpool Domestic Abuse Service) www.liverpooldomesticabuseservice.org.uk 0151 263 7474 or 0800 084 2744 (freephone)
Betterdays Homes (Sheltered housing for females fleeing Domestic Abuse)
www.betterdayshomes.org.uk
0151 722 8667 or 07904 857 654
info@betterdayshomes.org.uk
Worst Kept Secret
www.worstkeptsecret.co.uk
0800 028 3398
W@localsolutions.org.uk
Victim Care Merseyside
www.victimcaremerseyside.org
0151 353 4003
Pet Fostering Charity for DA victims
www.pawsforkids.org.uk
01204 394 842
petfostering@endeavourproject.org.uk
Safe Place
www.safeplacemerseyside.org.uk
0151 295 3550 (24-hour service)
Amadudu Women’s Refuge (For BRM communities) 0151 734 0083 or 07801597066
Apro1986@aol.com
Protecting Vulnerable Person Unit 0151 777 4027
Merseyside Police Family Crime Investigation Unit 0151 709 6010
Wirral Helplines
Wirral Police Domestic Violence Unit 0151 777 2689
Rasa helpline@rasamerseyside.org
westwirral@rasamerseyside.org
birkenhead@rasamerseyside.org
0151 633 2151
0151 650 0155
Tomorrows Woman Wirral
http://www.tomorrowswomen.org.ukFor Daily events check out “what’s on”
www.tomorrowswomen.org.uk/whats-on/monthly-timetables
0151 647 7907 or 0792 733 5655
admin@tomorrowswomen.org.uk
Wirral’s Women and Children’s Aid
www.wirralwomansrefuge.co.uk
0151 643 9766
WEB Merseyside
www.webmerseyside.org/
0151 653 3771
Wirral Family Safety Unit (FSU) 0151 666 4914
Open Mon – Fri from 9 am – 5 pm
Local Wirral Children’s Centres
www.wirral.gov.uk/early-years-and-childcare/childrens-centres
Wirral Change
www.wirralchange.org.ukTo find out what’s on visit:
https://wirralchange.org.uk/whats-on/
0151 647 8177
Teen Wirral
https://www.teenwirral.com/To find out what’s on, visit:
https://www.teenwirral.com/whats-on
Involve Northwest
www.involvenorthwest.org.uk/
0151 644 1100
Homelessness Team 0151 666 5511
Wirral Family Crime Investigation Unit 0151 777 2884
Sefton Helplines
Sefton Domestic Violence Police Unit 0151 709 6010
Sefton Women’s and Children Aid (SWACA)
www.swaca.com
0151 922 8606 or 07779745594
help@swaca.com
Local Council Homelessness team 0151 934 3541
Rasa
www.rasamerseyside.org
0151 558 1392
Voice For Change
www.voice4change-england.co.uk
0151 345 0174 or 0151 345 8499
voice4change@msn.com
Victim care Merseyside
www.victimcaremerseyside.org
0151 353 4003
Worst Kept Secret 0800 028 3398
W@localsolutions.org.uk
Pet Fostering
www.pawsforkids.org.uk
01204 394 842
petfostering@endeavourproject.org.uk
Sefton Independent IDVA Team 0151 934 5142
IDVA.team@sefton.gov.uk
Safe Place
www.safeplacemerseyside.org.uk
0151 295 3550 (24-hour service)
Family Crime Investigation Unit 0151 777 3087
Voice for Change (support for men) 0151 345 8499
Rape and Sexual Abuse Support centre Cheshire and Merseyside
www.rapecentre.org.uk
0330 3630063
Llandudno Helplines
Hafan Cymru (Housing and support for men and women with a variety of needs)
www.hafancymru.co.uk
01267 225 555
Aberconwy Domestic Abuse Services
www.conwy.gov.uk/en/Resident/Leisure-sport-and-health/Community-Facilities/Llandudno-Junction/Aberconwy-Domestic-Abuse-Service.aspx
01492 872992 or 01492 573921 (24-hour service)
Welsh Woman’s Aid
www.welshwomensaid.org.uk/
0808 80 10 800
info@livefearfreehelpline.wales
North Wales Victim Support
www.victimsupportwales.org.uk
0300 3030 159
BAWSO
www.bawso.org.uk
0800 731 8147 (24-hour service)
Relate
www.relatenorthwales.co.uk
0300 100 1234
North Wales Women’s Centre
www.northwestwomenscentre.co.uk
01745 339331
info@northwaleswomenscentre.co.uk
Choose2 Change (Part of Relate)
www.relatenorthwales.co.uk
01745345929
choose2change@relatecymru.org.uk
Dyn Cymru (Support for Men)
www.dynproject.co.uk
0808 8010321