0151 227 1001 info@primagroup.org

Complaints, Compliments & Comments

Prima Group promises to respond to all complaints and compliments that we receive from our customers as set out in our Customer Complaint Policy. We strongly believe that we can only improve our service to you if we know what we are doing well and where we need to improve our service and therefore we actively encourage you to get in touch.

From 1 December 2017 the way we record and process complaints at Prima has changed. Customers are now able to submit a complaint or compliment online using the form below. Please note that this form can only be completed if you have an email address as all correspondence will be sent electronically to provide a more streamlined Complaints process.

If you do not have an email address you still have the option to contact us via our main switchboard number on 0151 227 1001 and speak to one of our staff members.

Please note that any issues regarding Anti-Social Behaviour will need to be raised through your dedicated Housing Officer as there is a separate Policy in place.  

Complaints, Compliments & Comments online form

Complaints information leaflet PRIMA

Draft Customer Complaints Policy 2017 (subject to approval)

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Get in touch

Alternatively, you can get in touch via any of the methods found on our Contact Us page.